I purchased a 2015 Kawasaki Vulcan S 650 from Surdyke and was very excited about the bike. This is my first bike and was eager to ride and learn. The salesman was friendly and tried to be helpful. I left with my bike and was ready to get home and ride. After taking the bike for her first ride I noticed several issues right away....
Stopped by on the way to St. Louis to browse around. Great prices, nice selection of bikes and super friendly sales personnel. We ended up buying t-shirts for a great price. Highly recommend!
All of these issues should have been identified in the safety inspection I was told had been done. I furthermore should have been identified during the "once over' I was told all their bikes getting prior to seeing the sales floor. Being a first time bike rider I felt taken advantage of as I didn't know what all I was looking for while purchasing. I relied on them to take care of me and I don't feel that happened at all. I wont be going back to them and wont be suggesting them for anything after this.
4 - This would be the biggest safety issue I found with the bike. The throttle assembly must have been damaged when the bike was dropped because it sticks at whatever position it is released at. I thought at first it needed lubed, so I took it apart and clean and service the cables. Once they were moving freely I reassembled and checked the throttle once more, it was doing the same thing. I found by leaving it loosely secured to the bar that it will function as intended, but once I snug down the screws you can see the housing contort to the side and bind up the throttle.
1 - There were more scuffs and scrapes than I had been made aware of or noticed in the showroom (since it had been dropped). They told me they replaced all the damaged parts after it had been dropped. The brake lever had some bad road rash as well as the master cylinder. Several of the plastics and pegs showed signs of sliding on the pavement.
I love the clothing they were selling. The motorcycles were fire too. The cute sales guy is the reason Im going back to shop there asap! He can take me for a test drive or a trip around the
Stopped by on our way to New Orleans. Had a good time checking out the Milwaukee 8 and informed about great trade in price of 2014 ultra limited. Met Tom who informed us about gulf shores Alabama. Julie and I went to New Orleans, Gulf Shores then Texas on our ride. Thank You Tom! Gulf Shores was fantastic! We had a wonderful three week ride and Surdyke Harley planted the idea to get a new bike. Still trying to convince Julie.
I live in southeast MO and have gone to just about every Harley Davidson dealer in a 200 mile radius. I've done business with most of them and have found that when you talk to sales people, once they see that you are only fishing and not serious about buying, they pretty much blow you off. The people at Surdyke's were very nice to me. I went in looking at a particular bike but found it to be out of my price range so I chose another bike. Tom was VERY HELPFUL in coming up with a trade-in price for my bike and the Road Glide that I wanted to purchase. They went the extra mile to make sure that I was satisfied with everything. And that's the main thing, they cared about my buying experience. Can't say enough good about them.
2 - The handlebars were significantly bent (from being dropped) and the right side sat about 2" lower than the left. When I called the dealership I was told the bike was bought "as-is" (less than 24-hours after the sale). After a few phone calls they came back with I can purchase the bars at cost from them or get some from eBay for cheap. Once I said I would be leaving a negative review based on this they offered to send me a set free of charge. I was willing to accept everything up to this and leave a solid review (since they took care of the main issue) until I found the following problems.
3 - The headlight had also been broken during the drop and instead of replace the housing, a handful of zip ties were used to reconnect the lower mounting tabs that had been broken off. Thus making the headlight aimed quite a bit off to the side. Now I am stuck with either dealing with this until the zip ties fail or spending hundreds on a new headlight.
Surdyke Harley Davidson is a US Store based in Festus, Missouri. Surdyke Harley Davidson is located at 2435 US-67, Festus, MO 63028, USA.
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